True Bag is an independent luxury authentication service specializing in Hermès handbags. We assess submitted photographs and relevant product details to provide customers with a professional authentication assessment and a digital certificate documenting the result.
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FREQUENTLY ASKED QUESTIONS
Everything you need to know about True Bag’s independent Hermès authentication service, submission process and digital certificates.
Have a question about authenticating your Hermès bag? Find the answers below.
01
Authentication services
True Bag authenticates ALL Hermès handbag models and collections. This includes Birkin, Kelly, Constance, Lindy, Picotin, Evelyne, Garden Party, Herbag, Bolide, Roulis, Jypsière, Geta and other Hermès bag models.
Whether your bag is a current collection piece, a vintage design or a less common Hermès model, you can submit it for assessment.
Yes. We accept vintage Hermès handbags as well as contemporary models. Vintage pieces may require additional attention to their period-specific characteristics, materials and craftsmanship.
Our primary specialization is Hermès handbags. Contact us if you have an accessory or another item you would like us to assess, and we can confirm whether it falls within our service scope.
No. True Bag is an independent authentication service and is not affiliated with, endorsed by or officially connected to Hermès.
02
Submission process
Simply select your preferred authentication service on our website, complete the submission form and upload the requested photographs.
Our assessment process begins once we receive the necessary information and payment confirmation.
We recommend submitting clear, high-quality photographs covering the exterior, interior, hardware, engravings, heat stamp, date stamp, stitching and other relevant details.
Please follow our Photography Guide for detailed instructions and examples of the required angles.
Absolutely. You can submit photographs provided by the seller before completing a purchase. This can help you make a more informed purchasing decision.
However, the quality and completeness of the available photographs will affect the assessment.
If additional photographs or information are required, we may contact you to request them before completing the assessment.
Clear and detailed photographs help us conduct a more thorough review.
Yes. You can submit photographs taken by a seller or another person, provided you have permission to use them and they clearly show the relevant details of the bag.
03
Results & certificates
Processing time depends on the service selected. Please refer to the available service options on our website for the applicable estimated turnaround time.
Your assessment will result in one of the following:
- AUTHENTIC — The submitted evidence supports an authentic assessment.
- NOT AUTHENTIC — The submitted evidence indicates that the item is not authentic.
- INCONCLUSIVE — The available photographs or information are insufficient to reach a reliable conclusion.
Yes. Upon completion of your assessment, you will receive a digital True Bag Certificate of Authentication documenting the assessment result and relevant product information.
Yes. Each eligible certificate has a unique reference number and QR code that directs you to its corresponding online verification page.
No. An authentication assessment concerns the authenticity of the submitted item. It does not establish its market value, resale price, condition rating or future investment performance.
An inconclusive result means that the available evidence does not allow us to reach a sufficiently reliable conclusion.
Where possible, we may request additional photographs or information. Any applicable refund or reassessment arrangements are governed by the terms of the selected service.
04
Pricing & payments
Our authentication services start from the price displayed on the website. Additional services and expedited options may be available at an additional cost.
Yes, expedited processing may be available depending on the selected service and current workload. Please check the available options during submission.
Yes. Depending on availability, you may select additional services such as priority processing and other optional authentication-related services displayed on our website.
Refund eligibility depends on the circumstances and the applicable terms and conditions of the selected service. Please review our Refund Policy before submitting your order.
05
Privacy & security
Yes. We respect customer privacy and handle submitted information with care. Your personal details are used for processing your submission and providing our services.
Submitted photographs are handled for authentication and related service purposes in accordance with our privacy policy.
Yes. Your digital certificate can be shared with prospective buyers or other interested parties. They can use the certificate reference or QR code to access the relevant verification information.
Of course. If you cannot find the answer you need, contact our team through the Contact Us section on the website.
END OF QUESTIONS