Terms & conditions
Clear terms for a clear service.
TRUE BAG service terms for customers using the independent Hermès handbag authentication platform.
Independent service
When you use TRUE BAG, information you provide may include contact details, handbag details, photographs and messages needed to manage your request. Account and submission details are used to provide the platform and communicate about your request.
Authentication conclusions
Request details and images are processed to support authentication review and account features. Access is restricted through the platform's account and administrative controls. Please do not submit payment card data through free-text fields or photographs.
Payment and order processing
TRUE BAG is independent and is not affiliated with Hermès. Payment is processed through Stripe. An order is treated as paid only after Stripe confirms it to the platform. Bag details and photographs can be submitted after payment and account claim.
Human review
No automated system guarantees authenticity. Only a human administrator can issue an AUTHENTIC, NOT AUTHENTIC or INCONCLUSIVE conclusion. Service turnaround information is displayed with the selected service.
For questions about this page, please use the TRUE BAG contact form.