Privacy policy
Your information, handled with care.
TRUE BAG privacy information for customers using the independent Hermès handbag authentication platform.
Information submitted
When you use TRUE BAG, information you provide may include contact details, handbag details, photographs and messages needed to manage your request. Account and submission details are used to provide the platform and communicate about your request.
Use and access
Request details and images are processed to support authentication review and account features. Access is restricted through the platform's account and administrative controls. Please do not submit payment card data through free-text fields or photographs.
Your choices
Contact TRUE BAG through the contact page with a privacy question. The customer account allows you to review submitted requests and update available profile information.
Service updates
This notice may be updated as platform capabilities and data handling practices evolve.
For questions about this page, please use the TRUE BAG contact form.